Shipping/Delivery
Beachler’s use various contract in-home full service ("white glove") delivery services. They will call you to advise of delivery time, unpack, inspect and set up the merchandise in your home. Be advised it usually is not practicable for the delivery team to remove packing material.
Please note that we do not schedule deliveries. Once you have been contacted by them, changes or questions should be addressed directly to them. Delivery charges are usually paid c.o.d. directly to the delivery company.
We do not determine delivery costs; we only calculate anticipated charges. Every effort is made to keep our "total package" of merchandise plus delivery at the lowest possible level.
Calculated Delivery
All of our delivery partners use total weight of the order to determine their charges. There are rate "breaks" at certain levels, so the larger (heavier) orders are calculated at a lower rate. Then there are fixed "trip charges", such as insurance, notification fee and fuel surcharge. There is a 100 lb minimum; a 40 lb accent table is calculated at 100 lbs. Two tables would cost the same as one! That is why the delivery of one lower price item is a much higher percentage of the furniture cost than larger items or orders.
Why different delivery charges from different dealers?
There can be numerous factors. Not all dealers use professional "white glove" delivery services. Some are only "OTT": over the threshold. They get it in your door; you take it from there. We feel your home and furniture deserve better, even if it does cost a bit more. Some dealers "package" part of the delivery cost into the furniture price. There is nothing wrong with that, but we choose to keep the numbers separate so you can see exactly what you are paying for.
Who needs to be home for the delivery?
It is important for a responsible adult to be home. It does not have to be you, but this person will be inspecting and signing for receipt of your order. Also, payment arrangements must be fulfilled prior to merchandise coming off the truck. If no one is home at the scheduled time, a second delivery charge may be incurred
Direct Shipped from Supplier
We do not direct ship any of our furniture. We use the in-home delivery services described above. Your furniture is a big expenditure; we want it to be handled by professionals.
"Over the road" shipping companies are not equipped or trained to do this.
When do I get my furniture?
The actual in-home delivery date depends on factory availability (in-stock status) and the delivery service schedule. Once an order leaves the supplier, delivery is usually about 30 days, depending on your location. We make every effort to provide you our best estimate of delivery but it is obviously beyond our immediate control.
Partial Order Delivery
Partial orders can be delivered only with customer approval. While most orders are delivered in full, on occasion you may want a partial order. Freight or delivery charges may vary somewhat since they are based on total order
Shipping and/or Delivery costs
"Shipping" costs (getting your order from the supplier to a delivery service) are included in your furniture quote. The in-home "delivery" charge is paid directly to the particular delivery company, usually by cashiers check or postal money order. Exceptions will be explained in your quote.
Damages/Defects
Any damages or defects MUST be noted at the time of delivery. Be sure to inspect your merchandise upon delivery and make note on the delivery receipt. Damaged merchandise will be handled by the delivery company (with our involvement as needed). Usually, it is best for the damaged piece to be returned with the delivery service for professional repair or replacement. Every effort will be made to have that piece back to you (at no charge, of course) within 30 days. |
