How do I get a Quote?
The best way is to use our GET A QUOTE page. We will respond by email, usually within one business day.
Is it quicker to call rather than email?
No, email is preferred for a quote request. If you prefer to call, be sure to include all your product information and delivery state. If we miss you, we will return your call promptly during business hours. We will not provide final quotes over the phone for clarity and accuracy reasons.
Why are no prices displayed on merchandise?
Most of our valued suppliers prohibit pricing displayed on any website. We respect their right to do so. Please use the GET A QUOTE form, or call for detailed pricing which will include an estimate of the in-home delivery and set-up costs.
Is my personal information kept confidential?
Absolutely! Beachler's does NOT sell or give our customers' information, including e-mail addresses and phone number, to any third parties.
How do I order?
You may use the secure ORDER ONLINE form or a phone call. This allows us to finalize the order, obtain all necessary information and answer any further questions. However, fax (317-663-0503), US mail and email are also fine. Once your order is placed we will email a Sales Order to you for your review.
Payment
Beachler's offers two payment options: Credit Card (Visa, MasterCard, Amex, Discover) or Check. In order to keep our prices as low as possible, there is a 3% surcharge for credit card payment.
NOTE: This surcharge does NOT apply to Close Outs.
If paying by check, please mail full amount for furniture ONLY. Once it is received, your order is placed with the supplier and you receive a Sales Order by email. If you want to speed the process along, we will secure your order with a credit card, but will apply your check for actual payment.
If paying by credit card, we will collect card information and place order with the supplier. Either way, your payment is processed ONLY after we have confirmation of shipment by the supplier, but prior to home delivery.
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Shipping/Delivery
Beachler’s uses various contract in-home full service ("white glove") delivery services. They will call you to advise of delivery time, unpack, inspect and set up the merchandise in your home.
Removal of packing materials is NOT included in the delivery fee quoted, but is available for an additional $75.
BE ADVISED: Many catalog and internet dealers do NOT use full service delivery (see below) to keep prices artificially low. That is their perogative, but we do not recommend it. Be sure of what you are comparing.
We do not schedule deliveries. Once you have been contacted by them, changes or questions should be addressed directly to them. Delivery charges are paid c.o.d. directly to the delivery company. Cash, cashier checks or money orders are accepted.
We do not determine delivery costs; we only calculate anticipated charges. Every effort is made to keep our "total package" of merchandise plus delivery at the lowest possible level.
How delivery fees are calculated.
All of our delivery partners use the total weight of the order to determine their charges. There are rate "breaks" at certain levels, so the larger (heavier) orders are calculated at a lower rate. Then there are fixed "trip charges", such as insurance, notification fee and fuel surcharge. There is a 150 lb minimum charge; therefore a 40 lb accent table is calculated at 150 lbs. Two tables would cost the same as one! That is why the delivery of one lower price item is a much higher percentage of the furniture cost than larger items or orders. This, of course does not apply to tems that can ship UPS/Fedex.
Why different delivery charges from different dealers?
There can be numerous factors. Not all dealers use professional "white glove" delivery services. Some use "OTT": over the threshold. They get it in your door; you take it from there. Another option is "curbside" delivery: off the back of the truck, that is it. Damages and issues are the buyer's responsibility.
We feel your home and furniture deserve better, even if it does cost a bit more. In most cases, the delivery fee is paid COD to the delivery service at the time of delivery.
Who needs to be home for the delivery?
It is important for a responsible adult to be home. It does not have to be you, but this person will be inspecting and signing for receipt of your order. Also, payment arrangements must be fulfilled prior to merchandise coming off the truck. If no one is home at the scheduled time, a second delivery charge may be incurred.
Deliveries may be scheduled between 8 a.m. and 8 p.m. local time, seven days a week. Approval of delivery times outside that 12 hour window is at the discretion of the customer.
VERY IMPORTANT: Is is your responsibility to ensure what you order will fit through doors, up or down stairs and into the room.
Neither Beachler's nor the delivery service can be responsible for items that cannot be placed due to size.
Direct Shipped from Supplier
We do not direct ship any of our furniture (except of course, items using UPS/FedEx shipping). We use the
in-home delivery services described above. Your furniture is a big expenditure; we want it to be handled by professionals.
When do I get my furniture?
The actual in-home delivery date depends on factory availability (in-stock status) and the delivery service schedule. Once an order leaves the supplier, the "ship date" shown on your invoice, delivery is usually within 45 days, depending on your location. Less populated areas will likely take longer. We make every effort to provide you our best estimate of delivery but it is obviously beyond our immediate control.
Partial Order Delivery
Partial orders can be delivered only with customer approval. While most orders are delivered in full, on occasion you may want a partial order. Delivery charges will vary somewhat since they are based on total order not individual items.
Damages/Defects
Any damages or defects MUST be noted at the time of delivery. Be sure to inspect your merchandise upon delivery and make note on the delivery receipt. Damaged merchandise will be handled by the delivery company (with our involvement as needed). Usually, it is best for the damaged piece to be returned with the delivery service for professional repair or replacement. Every effort will be made to have that piece back to you (at no charge, of course) within 30 days.
IMPORTANT: Neither Beachler's Furniture nor the delivery service can be held responsible for damages reported AFTER the delivery is made. This does NOT include any issues covered by manufacturers' warranties.
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Manufacturers' warranties
All suppliers represented by Beachler's offer a minimum one year warranty against factory defects. Contact us, NOT THE SUPPLIER, if you have a problem. Contact us for a copy of any particular manufacturer's warranty if desired.
Be advised, manufacturer warranties do NOT cover shipping and delivery charges for any replacements.
We also offer a 5 year product protection program for $139 per order. CLICK HERE to learn more.
Samples and finishes. Every effort is made by us and our suppliers to accurately represent finishes, fabrics and leathers online. However, due to variations of monitors, browsers, etc., neither Beachlers nor our suppliers can be responsible for variations in coloration. In addition, much furniture raw material is natural and is subject to slight variations regardless of manufacturing standards. Samples of most leathers and fabrics are available on request at no charge.
Cancelations
Cancelations are acceptable ONLY if the order can be cancelled with the supplier. If the order is in production or has been shipped from the supplier, you may not cancel the order as we cannot either.
Beachler's Furniture is not responsible for delays in shipment or delivery. We select delivery services very carefully to expedite the delivery of your order but have no control over truck schedules once an order has shipped.
Returns
Beachler's Furniture orders furniture direct from the manufacturers specifically for you. Many times, the fabric or leather, finish colors, or any other options are all ordered based on your choices. Therefore, once an order has been processed, put into production, or has shipped from the manufacturer, it cannot be canceled. We do offer the option of re-selling your furniture on our
Close outs page. You will receive a credit for 80% of the re-sale price, less any transportation costs.
We take great care in helping you be certain you are getting exactly what you want. Your furniture was ordered specifically for you from the supplier and the factories do not accept returns.
Sales Tax
Beachler's is required to collect sales tax only in Indiana. Check with your state revenue department regarding sales tax on out- of-state purchases.
Hidden Charges
Absolutely no hidden charges! Any additional charges, for example, deliveries above the second floor or items over 350 lbs, will be included in your quote or specified by us or the delivery service. Again, all charges will be identified clearly on your quote.
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